Last updated: 6 January 2026
Pallet Pickup (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.
1. Who we are
Pallet Pickup
Website: https://palletpickup.co.uk
Email: hello@palletpickup.co.uk
2. What data we collect
When you use our website or book a collection, we may collect the following personal information:
- Name
- Email address
- Phone number
- Pickup address and postcode
- Booking details (such as pallet quantity and collection date)
- Optional notes you provide
- Marketing preferences (opt-in only)
We do not collect or store your card details.
3. How we collect your data
We collect data when you:
- Submit a booking or contact form on our website
- Make a payment through our checkout
- Contact us by email
4. How we use your data
We use your information to:
- Process and manage pallet collection bookings
- Communicate with you about your booking
- Respond to enquiries
- Improve our services
- Send service updates or marketing emails only if you have opted in
5. Payments
Payments on our website are processed securely by Stripe.
- We do not see or store your card details
- Stripe acts as a data processor and handles payment information in accordance with their own privacy policy
6. Data storage
Booking and contact information is stored securely and used only for operational and administrative purposes.
We take reasonable steps to protect your data from unauthorised access, loss, or misuse.
7. Marketing communications
You will only receive marketing emails from us if you have explicitly opted in.
You can unsubscribe at any time using the link in our emails or by contacting us at hello@palletpickup.co.uk.
8. Sharing your data
We do not sell your data.
We only share your information where necessary to operate our service, such as:
- Payment processing providers (e.g. Stripe)
- Technical service providers that support our website and systems
9. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where appropriate
- Withdraw consent for marketing at any time
To exercise these rights, contact us at hello@palletpickup.co.uk.
10. Cookies
Our website may use cookies to improve functionality and user experience. You can control cookies through your browser settings.
11. Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: hello@palletpickup.co.uk